FOR DEBTORS

Updating debtor information

16 June 2021

We are legally obligated to keep full and correct information and supporting documents for every debtor.

Find out how you can update your details and which supporting documentation is required if you are:

an individual, self-employed professional or sole proprietorship

If you are a legal person, find out how to update company information here.

How to update your details

Find out here how to update your details:

Update online via teleconference

This service is available for debtors of the Frontier Issuer Designated Activity Company portfolio

Submit an online request to update your details here:

Once you submit your request online:

  • We check the completeness of your communication details.
  • We send all the necessary information and the link for the online meeting with a doValue Greece representative to update your details at the email address you have registered with us.

At a time of your choosing between 08:00 and 20:00 on working days, you click on the link to initiate the video call. No appointment required.

You must turn on the camera and the microphone on your device. This is the only way for your identification. The update is completed during the meeting by displaying the necessary supporting documents.

If the online update of your details cannot be carried out via video call, one of our representatives will inform you about alternative ways to update your details.

Make an appointment with a representative at doValue Greece service points:

This service is available for debtors of the Frontier Issuer Designated Activity Company portfolio

  • Call the doValue Greece service line on +302104847500 and submit a request to update your details in person.
  • Our representative will inform you about the service points and you can make an appointment at a time and day you are available.

Make an appointment at any Eurobank branch

The latter does not apply to debtors of the Frontier Issuer Designated Activity Company portfolio

Call any Eurobank branch and make an appointment, based on availability.

Supporting documents to verify your identity

Bring your ID card, valid passport or any other identification document. In particular: If you serve in the security forces or the military, bring your uniformed services ID card.

If you are a Greek expatriate, bring your expatriate ID card.

If you are an EU citizen, bring an EU national ID card.

If you are not an EU citizen, bring a valid passport from your country of origin.

Supporting documents to verify your income and tax information

Bring your income tax return statement (latest) or any other original document proving your income. In particular:

If this is the first time you are filing a tax return and you have no tax return statement yet, bring an E1 tax form from the TAXIS website.

If you are under no obligation to file a tax return, bring a solemn declaration of exemption from tax return with your signature authenticated by any public authority or a Citizen Service Centre (KEP), as well as a certification of issued tax number from your local tax office.

If you have another tax residency apart from Greece, bring documents proving your foreign tax number

See other cases

Proof of address and phone number

Bring a recent phone bill (mobile, home or work) on your name and other original documents proving your address. In particular:

  • Recent utility bill
  • Rental agreement submitted to the tax office
  • Certificate of property rental from the TAXIS website
  • Certificate of permanent residency from the civil register

In all cases, you also need a phone bill (mobile, home or office).

If you are living with your spouse or parents and you don’t have a phone bill in your name, bring one of the following:

  • A solemn declaration and proof of the address and phone number registered in the name of the spouse/parent you live with.
  • A document proving that you are relatives (e.g. joint tax return) and proof of the address and phone number registered in the name of the spouse/parent you live with.

If you are not a Greek resident, bring a certificate from the competent public authorities of the country you live in, specifying your residency status, main address and phone number.

Supporting documents to verify your profession

See the main original supporting documents you need to bring for your profession, phone number and business address, depending on your capacity:

If you are a salaried employee, bring a certificate from your employer or your most recent payslip.

If you are a pensioner, bring your pension payslip (latest).

If you serve in the security forces or the military, bring your uniformed services ID card, as well as proof of business address.

If you are a student, bring your student ID card and certificate of studies. If you are a farmer, bring your income tax return statement that mentions “Farming” under the “Total Income” section.

If you are a freelance professional, bring any document certifying your profession, such as:

  • TAXISnet registration certificate where your business activities appear.
  • Sole trader registration. Professional ID card.
  • Document from the competent professional body.
  • Insurance clearance certificate.
  • Financial tax form for professionals (E3).

If you are running a household, bring a solemn declaration under Law 1599/1986 to declare that you are occupied in housework.

If you provide services with no registered offices, bring a solemn declaration under Law 1599/1986 and any document proving your home address.

If you are unemployed, bring a current unemployment card from the Labour Employment Office (OAED) or a solemn declaration under Law 1599/1986 proving you are unemployed.

If you are a non-Greek resident, bring a certificate from the competent public authorities of the country of residence or some other document. The document must specify your profession, business address and phone number in the country of residence.

Why it is required to update your details

In accordance with the legal and regulatory framework, doValue Greece, as a credit servicing company supervised by the Bank of Greece, is obliged to keep in its files complete, correct and updated details of debtors, as well as supporting documents verifying said details. In particular:

Legal and regulatory framework

doValue is legally obligated to keep full and correct information and supporting documents for every debtor in compliance with:

  • the legal and regulatory framework in force for credit servicing companies (Law 4354/2015)
  • Law 4557/2018, as amended and in force
  • relevant decision 281/5/17.03.2009 of the Banking and Credit Matters Committee of the Bank of Greece, as amended and in force.

Full and correct details

Full details means that we keep in our files:

  1. all the required identification details mentioned above, as well as
  2. all the relevant supporting documents verifying said details, in accordance with Greek law.

Correct details means that your details are accurate, true and current.

Regular verification and updating

In accordance with legislation in force, we are legally obligated to regularly verify and update your information.